When to use
Mental Health

EqualityMD's membership costs $79/month OR $790/year (you get 2 full months FREE)! Your membership includes: • 36 virtual visits every year for your primary care, mental health, and urgent care needs. No premiums. No deductibles. No copays. No unexpected bills. Just affirming care with affordable, transparent pricing. No insurance, no problem! Your low monthly membership gives you the affirming care you need to live your best life. That's it! There are also no commitments. You can cancel your monthly subscription at any time.

At equalityMD, we work with a telehealth partner that has negotiated rates directly with various provider networks nationwide and that has 2 in-house pharmacies. Normally, doctors and digital healthcare companies are forced to work in a "managed care" model (meaning insurance companies are involved). Managed care models take control out of the hands of doctors and puts it in the hands of third party middlemen that don't actually treat patients. These third parties add overhead and unnecessary expenses to patients' bills and pay doctors less. By removing middlemen from the process, patients pay less and doctors actually get paid more. Also, doctors are able to have organic relationships with patients because they don't have to worry about restrictions placed on them by third parties. Happy doctors = Happy patients. Because our telehealth partner has negotiated rates directly with large provider networks (the doctors who'll treat you and get to know you as a human being), we're able to pass the savings along to you! You'll get high quality care for budget friendly rates! It's a win-win! Our cash-pay model (meaning no insurance) is fully transparent so you'll never see any surprise charges. And you'll never have to deal with insurance companies! We keep things simple at equalityMD: Low cost High quality LGBTQ+ affirming care Transparent pricing Peace of mind

Sadly, 60% of LGBTQ+ Americans are either uninsured or under-insured. There's nothing worse than going to a doctor, presenting your insurance card at the end of the visit, and finding out that your insurance only covers a fraction of your visit leaving you stuck with a surprise medical bill. Because most LGBTQ+ Americans are uninsured or under-insured, we don't take any insurance plan. This enables us to offer you comprehensive, inclusive virtual care and transparent pricing. You'll never see a surprise medical bill from us! Some insurance plans cover telehealth services. However, many insurance plans don't give you much choice when it comes to receiving LGBTQ+ affirming care. If you do have insurance that covers telehealth, ask yourself these questions: Are the clinicians within your covered network trained to deliver LGBTQ+ affirming care? Do you get to choose which doctor you get to see? Are your in-network doctors available when you are? Are you concerned about coming out to your assigned, in-network doctor(s) as a member of the LGBTQ+ community? Does your insurance cover 100% of your virtual visit? If you have insurance but are looking to explore more affordable options and LGBTQ+ affirming care, equalityMD is the perfect companion to your existing insurance plan! 1. Care Designed for You: True Inclusivity: Many plans offer a superficial nod to LGBTQ+ needs. EqualityMD goes deeper. Our network of LGBTQ+ affirming providers have been trained to understand your unique needs and meet you where you are. 2. Save Money & Time: Hidden Costs: Traditional telemedicine can be a financial and time consuming maze. Some insurance plans say they cover telehealth. However, after you complete a visit you might be forced to meet high deductibles, pay additional copays and pay other surprising bills... all after you've paid a hefty insurance premium for your policy. Transparent Pricing: EqualityMD offers simple, transparent, affordable membership pricing that's all-inclusive. You'll never be hit with any surprise bills. 3. Get the Care You Need, When You Need It: Long Waits & Limited Availability: Insurance companies often have long wait times and limited provider access, especially for mental health. 24/7 Access & Freedom of Choice: EqualityMD provides guaranteed 24/7/365 access to LGBTQ+ affirming care. You choose your provider and get the care you need when you need it. 80% of LGBTQ+ individuals say that mental health is their primary healthcare concern. Many in our community are frustrated with of limits of traditional telehealth options, particularly when trying to find therapists who truly understand them. EqualityMD's LGBTQ+ affirming telehealth platform creates safe digital spaces where patients can relax and enjoy being their authentic selves. We empower you to become the superhero of your own healthcare story by instilling a newfound sense of agency, dignity, and trust.

Yes! To ensure you receive LGBTQ+ affirming care, we've made sure that our telehealth partner's network of providers have access to evidence-based, LGBTQ+ cultural competency training materials and are informed of evolving best practices in advancing health equity. They know how to create safe digital spaces for LGBTQ+ patients. At equalityMD, you can enjoy peace of mind knowing that whomever you pick to be your provider is ready to embrace your unique intersectional identities, meet you where you are, and deliver inclusive and affirming care.

A mental health visit is 50 minutes. That's right... your $79 (per month) membership includes 12 FULL MENTAL HEALTH visits! A standard primary care visit can last anywhere from 10-20 minutes (depending on the patient's situation). A standard urgent care visit can last anywhere from 5-15 minutes (depending on the patient's situation).

EqualityMD virtual visits are not intended for use in medical emergencies. If you are experiencing a medical emergency, please call 911 or other local emergency services and/or go to the emergency room of a nearby hospital or medical clinic. EqualityMD Primary Care is commonly used to address the following issues: Abdominal pain Allergies Anxiety (mild cases) Arthritis Asthma (stable/non-emergency) Athlete’s foot Back pain Bee sting Birth control pills Bladder infections Bronchitis Cellulitis (skin infection) Cold Conjunctivitis Cough Cystitis Diarrhea Diabetes Dry scalp Dry skin (eczema) Erectile dysfunction (mild cases) Eye irritation Fever Genital lesions Gout Hay fever Headache Heartburn (Gastroesophageal Reflux Disease, "GERD") Influenza Lab interpretation Lice Menstrual symptoms Nasal congestion Nausea Nosebleed Painful urination Pharyngitis Pink eye Poison oak/ivy Preventative health lab test Rash Respiratory infection Rolled ankle Scabies Sinusitis Skin infection Sports injuries STD screening lab tests Thyroid disease (hypothyroidism) Travel medicine Upper respiratory infection Urinary tract infection Vaginal itching Yeast infections Always call 911 or your local emergency service immediately if you think you have an emergency. For example, if you experience any of the following medical issues, go immediately to an emergency room: Chest pain or pressure Convulsion or seizure Difficulty breathing Mental health or substance abuse urgency Moderate to severe burn Pain medication overdose or reaction (narcotics) Poisoning Serious head, neck, or back injury Serious limb impairment or broken bone Significant, uncontrolled bleeding Suicidal ideation Unconsciousness Any other critical or life-threatening situation

Feeling stressed, anxious, or overwhelmed? Thousands find relief and support through our affirming and confidential mental health services. Our therapists and behavioral clinicians can help you with: Anxiety & stress Intrusive thoughts & obsessions Depression & low mood Stress related to your sexual orientation and/or gender identity (e.g. - coming out to your family or co-workers; relationship issues, living your authentic life, etc.) Trauma & difficult experiences Identity & purpose exploration Relationship issues Simply needing someone to talk to Most people report feeling better after just 3 visits. When you find yourself in times of trouble, doubt, or stress, lean on equalityMD for the affirming support you deserve. In case of emergency, crisis, or suicidal thoughts, please reach out for immediate help. -Call 988 for the Suicide & Crisis Lifeline -Call 1-800-273-8255 for the National Suicide Prevention Lifeline -Call 911

If for any reason you are not completely satisfied with your experience and would like to cancel your membership, you can do so by logging into your account and cancelling your membership. If you have any questions or need assistance, email us at hello@equalitymd.com. We greatly value any and all feedback to help us improve our services as we evolve and expand our platform to meet the needs of the LGBTQ+ community.

EqualityMD accepts payment via credit or debit card. By enrolling in the equalityMD membership program, you authorize equalityMD to initiate recurring automated charges to your chosen payment method each month at the then-current monthly rate until you cancel or terminate your membership. We will always let you know ahead of time if our fees have changed since your last renewal, and you will have the option to cancel your account before we charge you the new fee. By enrolling in an equalityMD membership, you authorize equalityMD to maintain your payment information that you submit to us. You can update your payment information using the equalityMD “ReBot” Member assistant, or by calling us at 888-220-6650. Sadly, 60% of LGBTQ+ Americans are either uninsured or under-insured. There's nothing worse than going to a doctor, presenting your insurance card at the end of the visit, and finding out that your insurance only covers a fraction of your visit leaving you stuck with a surprise medical bill. Because most LGBTQ+ Americans are uninsured or under-insured, we don't take any insurance plan. This enables us to offer you comprehensive, inclusive virtual care and transparent pricing. You'll never see a surprise medical bill from us!

EqualityMD abides by a strict no-refund policy, including in the event of termination of your membership by equalityMD if you breach this Agreement, the Terms of Use, or the Privacy Policy. By entering this Agreement, you agree and understand that you are permanently waiving the right to seek or claim any Membership Fee refund.

Your membership and this agreement will be effective as soon as you create your account, accept these terms, and submit your first monthly Membership Fee payment. Your membership will be effective for one (1) month (the “Initial Term”). At the end of each month, your membership will automatically renew for another month (each a “Renewal Term”) unless you tell us you want to cancel prior to your account being charged the then-current Membership Fee. See our payment terms for automatic payment information. If you do not want to renew your membership, please contact us at hello@equalitymd.com or call 888-220-6650. Alternatively, you have the option of becoming an annual member for the reduced rate of $790/year. Paying for an annual membership up front gives you 2 full months of virtual care for free! If you have the means, this is an incredible offer! Just like our monthly membership model, should you pay for an annual membership, your membership dues will automatically renew 365 days from the date you subscribed. The price of your annual membership will reflect the price of our annual memberships at the time of renewal.

If you do not wish for your membership to renew, please email us at hello@equalitymd.com or call us 888-220-6650. Your termination will be effective as of the last day of your then-current membership term. If you choose not to renew before the end of the Initial Term or any Renewal Term, your membership will not terminate until the expiration of the then-current month, and you will still be responsible for the Membership Fee for that month. EqualityMD may immediately terminate your membership at any time at its discretion upon written notice to you, which may be sent via email. However, the provisions of this Agreement concerning indemnification, nondisclosure, Confidential Information, Intellectual Property, disclaimer of warranties, and limitation of liability shall survive the termination of this Agreement. Upon expiration or termination of this Agreement for any reason, (a) Your access to the Portal and all equalityMD materials and information will cease; and (b) obligations for equalityMD under this Agreement will also cease.

EqualityMD is a LGBTQ+ affirming telehealth company that delivers inclusive, affirming, patient-centric care to the LGBTQ+ community and its allies. Do you feel uncomfortable or unseen in the traditional healthcare system? EqualityMD offers a safe space for the LGBTQ+ community to access the care they deserve. Forget generic telemedicine with providers who may not understand your needs. We have a national network of trained clinicians, ensuring you receive culturally competent care. Here's what sets us apart: Your Choice, Your Doctor: Select a provider, schedule appointments, and build trust. You can keep seeing the same clinician or explore working with new providers. The decision is always yours. Affordability You Can Count On: Our monthly membership costs less than many insurance plans and is significantly cheaper than individual doctor or therapy visits on other platforms or with in-person providers. EqualityMD is the ideal healthcare solution for those who are uninsured, underinsured, as well as for those seeking a more LGBTQ+ inclusive healthcare experience outside of their covered network. Be the Superhero of Your Health Story: We prioritize your well-being by empowering you to take charge of your health. Join equalityMD and experience healthcare that respects you, celebrates your identity, and keeps you in control.

Millions of LGBTQ+ Americans face a harsh reality: Healthcare is a battlefield. The National Institutes of Health designates us a "Health Disparity Population" due to: Systemic discrimination: Discrimination from providers and insurance companies causes many LGBTQ+ Americans to avoid seeking medical care. This can result in poor health conditions, undiagnosed diseases, and the inability to live a fulfilling, healthy life. Unique health concerns: Our community has specific needs often overlooked by traditional healthcare. Inadequate access to care: Finding culturally competent providers often relies on unreliable word-of-mouth. The Outcome: Fear and Silence 1 in 3 LGBTQ+ individuals experience discrimination during healthcare visits. 1 in 4 avoid care altogether, jeopardizing their well-being. 1 in 6 are denied care by providers. 1 in 8 live in states where doctors can legally deny care to LGBTQ+ patients. Our Story: We've Lived the Problem We're Solving We're members of the LGBTQ+ community and have experienced these struggles firsthand. The pandemic exposed these systemic and generational healthcare inequities to the world and created an opportunity for us to change how our community both perceives and receives care. At equalityMD, we offer: Inclusive Care: Our national network of providers are trained to deliver LGBTQ+ affirming care. Personalized Approach: We focus on your medical needs, as well as your unique intersectional identities, to ensure you have the best healthcare experience possible. Accessibility for All: We've removed barriers that have prevented our community from enjoying affordable and accessible healthcare, regardless of insurance status. EqualityMD: We're Returning Humanity to Healthcare We're democratizing the healthcare landscape and delivering affirming, inclusive care to the historically marginalized LGBTQ+ community. Join us in advancing health equity and building a future where everyone can enjoy the care they deserve.

Are you: Part of the LGBTQ+ community or an ally? Looking for personalized healthcare with providers who truly see you? Ready to live your healthiest, most authentic life? Simply looking for truly affordable virtual care with LGBTQ+ inclusive providers who deliver care with great empathy and respect regardless of your sexual orientation and/or gender identity? If so, equalityMD is your answer. We offer a complete virtual healthcare ecosystem, from mental to physical care. Our network of providers is trained to deliver LGBTQ+ affirming care and respect your intersectional identities, ensuring you receive the best healthcare experience possible. Here's why equalityMD is different: Inclusive & Personalized: You're not just a name on a clipboard nor a diagnosis. We prioritize your unique needs and goals to help you live your best life. Accessible: No insurance? No problem! Affordable & Convenient: Our transparent membership model is all-inclusive and budget-friendly. You'll never experience the financial surprises you might find with other healthcare companies. We put you in control of your healthcare journey. Join equalityMD and experience healthcare that empowers you to thrive. Let's build a healthier future for the dynamic LGBTQ+ community, together.

EqualityMD offers a safe digital space where LGBTQ+ patients can be their authentic selves and enjoy receiving inclusive, affirming care. With an equalityMD membership, you're in charge of your healthcare journey. Our affordable membership pricing is all-inclusive. No hidden costs, no extra fees... ever. Your equalityMD membership includes: Access to a national network of doctors and therapists who have been trained to deliver affirming care and respect your unique intersectional identities. 36 virtual visits every year for your primary care, mental health, and urgent care needs. As our community grows, you’ll be the first to access exclusive networking opportunities, resources, and products. Founding members will enjoy a seamless healthcare experience, access exclusive perks, and have a voice in helping us shape our inclusive healthcare ecosystem as we evolve to meet the needs of the diverse LGBTQ+ community!

Simply select the plan you'd like to pay for on our website, finalize your payment details during check out, and submit your payment. That's it!

After subscribing, you’ll receive a confirmation email from Recurly that your payment was successful. Within 24 hours, you’ll receive a welcome email from us with enrollment instructions. After completing your enrollment, you can login to your member portal where you can access all of our healthcare services immediately. Choose your doctor and schedule your first appointment at any time!

You can manage your membership and payment settings within your membership portal. Simply login and update your payment method.

No we do not accept insurance. However, our membership plan is cheaper than most insurance plans and you get the added benefit of knowing that any provider you choose to see within our national network will deliver LGBTQ+ affirming care in a safe digital space where you can be your authentic self. Sadly, 60% of LGBTQ+ Americans are either uninsured or under-insured. There's nothing worse than going to a doctor, presenting your insurance card at the end of the visit, and finding out that your insurance only covers a fraction of your visit leaving you stuck with a surprise medical bill. Because most LGBTQ+ Americans are uninsured or under-insured, we don't take any insurance plan. This enables us to offer you comprehensive, inclusive virtual care and transparent pricing. You'll never see a surprise medical bill from us!

Your privacy is our highest priority. If you become a member of equalityMD, you’re placing your trust in us. As stewards of your sacred trust, we have a safe and secure infrastructure using state-of-the-art technology which guards and protects your personal information at all times. For more information, please read our Privacy Policy.

Yes, equalityMD is fully HIPAA compliant.

We’re always here to help you. Please follow the instructions below so we can assist you with whatever issue you may encounter. equalityMD Website Contact us at hello@equalitymd.com with “Website” in the subject line along with a detailed description of your issue, and we’ll get back to you ASAP. equalityMD Member Portal You can access "frequently asked questions" by logging into your member portal and visiting the "Help" section. If you can’t find an answer to your question, email us at hello@equalitymd.com with "Help" in the subject line and we’ll help you find a solution! Accounting & Billing: If you have questions about membership fees, please contact hello@equalitymd.com with “Billing” in the subject line and we’ll get back to you ASAP.

On the sign in page, click "Forgot Password" and enter your registered email address. A password reset link will be sent to your registered email address. Open that email to reset your password.

If you are in a crisis or any other person may be in danger, the following resources can provide you with immediate help. Emergency: 911 Suicide & Crisis Lifeline: Call or text 988 LGBT Hotline: 1-888-843-4564 TREVOR LGBTQ+ Youth Crisis Hotline: 1-866-488-7386 TransLifeline: https://www.translifeline.org | 877-565-8860 AIDS Crisis Line: 1-800-221-7044 National Domestic Violence Hotline: 1-800-799-7233 Crisis Text Line: Text "DESERVE" TO 741-741 Lifeline Crisis Chat (Online live messaging): https://988lifeline.org/chat Self-Harm Hotline: 1-800-DONT CUT (1-800-366-8288) Essential local and community services: 211, https://www.211.org Planned Parenthood Hotline: 1-800-230-PLAN (7526) American Association of Poison Control Centers: 1-800-222-1222 National Council on Alcoholism & Drug Dependency Hope Line: 1-800-622-2255 National Crisis Line - Anorexia and Bulimia: 1-800-233-4357 Veterans Crisis Line: https://www.veteranscrisisline.net