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Frequently Asked Questions

Emergency Resources

If I’m having an emergency and need help immediately, what do I do?
If you are in a crisis or any other person may be in danger, the following resources can provide you with immediate help.

Emergency:
911

Suicide & Crisis Lifeline:
Call or text 988

LGBT Hotline:
1-888-843-4564

TREVOR LGBTQ+ Youth Crisis Hotline:
1-866-488-7386

TransLifeline:
https://www.translifeline.org - 877-565-8860

AIDS Crisis Line:
1-800-221-7044

National Domestic Violence Hotline:
1-800-799-7233

Crisis Text Line:
Text "DESERVE" TO 741-741

Lifeline Crisis Chat (Online live messaging):
https://988lifeline.org/chat

Self-Harm Hotline:
1-800-DONT CUT (1-800-366-8288)

Essential local and community services:
211, https://www.211.org/

Planned Parenthood Hotline:
1-800-230-PLAN (7526)

American Association of Poison Control Centers:
1-800-222-1222

National Council on Alcoholism & Drug Dependency Hope Line:
1-800-622-2255

National Crisis Line - Anorexia and Bulimia:
1-800-233-4357

Veterans Crisis Line:
https://www.veteranscrisisline.net

About Equality MD

What is equalityMD?
equalityMD and our trusted telehealth partner are here to provide an LGBTQ+ inclusive healthcare platform that’s changing how our community perceives and receives care. Our network of primary care and mental health providers have completed evidenced-based LGBTQ+ cultural competency training, allowing them to create safe spaces where we can be our authentic selves and receive the care we deserve.

You select a provider, schedule an appointment, and enjoy knowing that no matter what provider you pick, you’ll experience compassion, dignity, and respect. You can keep seeing the same provider, or you can select another provider at any time for any reason. The choice is always yours.

Our affordable monthly subscription costs less than some insurance plans, and significantly less than out-of-pocket expenses you’d pay for individual visits to doctors and therapists. It’s a great option for those who are uninsured or underinsured, as well as for those seeking more inclusive healthcare options outside of their covered networks.

At equalityMD, we’re empowering the underserved LGBTQ+ community to take pride in their healthcare and become the superheroes of their own healthcare stories.
Why did we create equalityMD?
The LGBTQ+ community (30M+ Americans) is designated by the National Institutes of Health (NIH) as a “Health Disparity Population” because of historic discrimination, unique health concerns, and inadequate access to care.

1 in 4 LGBTQ+ people experience discrimination when seeking care, causing 1 in 5 to never seek care or delay life-saving medical procedures. Patients rely on inefficient word-of-mouth to find culturally competent providers. Of those that do see providers, only 12% fully come out as authentically LGBTQ+.

As members of the LGBTQ+ community, we know firsthand how hard it can be to find medical providers who create environments where you feel safe and comfortable being your authentic self. Many providers are largely unfamiliar with the unique healthcare conditions our community faces and the historic discrimination our community has endured for generations. The COVID-19 pandemic highlighted systemic inequities that prevent our community from receiving the care we deserve. It also presented the ideal opportunity to build a company designed to elevate the LGBTQ+ community by delivering inclusive, personalized care.

equalityMD is democratizing care, curing systemic inequities, and putting humanity back into healthcare.
Is equalityMD right for me?
• Are you a member of the LGBTQ+ community or an LGBTQ+ ally?

• Do you want truly inclusive, personalized healthcare delivered by providers who see you as a human being rather than a medical chart?

• Do you want to live your best, healthiest, and most authentic life?

If you answered “yes” to any of these questions, then equalityMD is the perfect fit for you!

From mental health to physical health and medication management to tailored products and services, equalityMD is YOUR inclusive, personalized healthcare ecosystem. By helping the underserved LGBTQ+ community, we hope to help all communities live happier, healthier lives.

No insurance? No problem!

Our comprehensive ecosystem is designed to ensure that you get the care you want, when you want it, how you want it, and from whom you want it. We make the entire process enjoyable and affordable so you can stop worrying about healthcare and get on with living your most authentic life!

Privacy

Is my privacy protected?
Your privacy is our highest priority. If you become a member of equalityMD, you’re placing your trust in us. As stewards of your sacred trust, we have a safe and secure infrastructure using state-of-the-art technology which guards and protects your personal information at all times. For more information, please read our Privacy Policy.
Is equalityMD HIPAA Compliant?
Yes, equalityMD is fully HIPAA compliant.

Membership Questions

Why should I join eMD and get a membership? What will it include?
Your equalityMD membership gets you:

• Access to a national network of doctors and therapists delivering respectful and affirming care

• 36 virtual visits every year for your primary care, mental health, and urgent care needs

• Access to over 1,000 of the nation’s most prescribed medications, including PrEP - all delivered discreetly to your doorstep

On top of that, as our community grows you’ll be the first to access exclusive networking opportunities, resources, and products. Founding members will enjoy a fully seamless healthcare experience, access exclusive perks, and have a voice in helping us shape our inclusive healthcare ecosystem as we grow!
How do I pay for my membership?
We use Recurly for our memberships. You’ll create an account, enter your payment information, and manage your membership via the Recurly website.
What happens after I purchase a membership?
1. After subscribing, you’ll receive a confirmation email from Recurly that your payment was successful.

2. Within 24 hours, you’ll receive a Welcome email with instructions for completing your enrollment in the equalityMD member portal.

3. Completing your enrollment will set you up with a login to the member portal, where you can access all your services immediately. Choose your doctor and schedule your first appointment at any time!
How do I update my payment information?
You can manage your membership and payment settings by signing into your account on Recurly. https://equalitymd.recurly.com/account/login

If you haven’t signed in before, click on “Create an account” and enter the email address you used to subscribe. You’ll receive a link to activate your account and sign in to manage your subscription.
How can I cancel my membership?
If for any reason you are not completely satisfied with your experience and would like to cancel your membership, you can do so by logging into your account on the Recurly website. If you have any questions or need assistance, email us at [email protected] or call 804-214-6166. We greatly value any and all feedback to help us improve our services as we evolve and expand our platform.

To access your account on Recurly visit:
https://equalitymd.recurly.com/account/login

If you haven’t signed in before, click on “Create an account” and enter the email address you used to subscribe. You’ll receive a link to activate your account and sign in to manage your subscription.
Do you accept insurance?
At this time, we currently do not accept insurance.

Technical Questions

What should I do if I’m having technical issues?
We’re here to help! Please follow the instructions below based on where you’re encountering an issue.

equalityMD website:
(https://equalitymd.com/)

• Contact us at [email protected] with “Website” in the subject line along with a detailed description of your issue, and we’ll get back to you ASAP.

equalityMD member portal:
(https://member.myrevive.health/dashboard)

• You can access frequently asked questions by logging into your member portal and visiting the Help section.

• If you can’t find an answer to your question/issue, email us at [email protected] and we’ll help you find a solution!

Billing / Accounting:


• If you have questions about membership fees, please contact [email protected] with “Billing” in the subject line and we’ll get back to you ASAP.
How do change my login and password?
On the sign in page, you can click "Forgot Password" and provide your registered email address. A password reset link will be sent for you to reset your password.